Not falling in love with the LoVvé bag you just received? No worries, we offer free return shipping for eligible items according to the guidelines below. Simply contact our customer service department below to receive a return label.*

We value every piece of product feedback. Let us know your reason for returning in the "Reason for return" area below so that we can improve.

• Return request must be submitted within 30 days of delivery.

• Returned items must be in unused/unworn condition with original hangtags and packaging attached.

*Free return shipping does not apply to P.O. Boxes, Alaska, Hawaii and other U.S. territories APO/FPO addresses

**For those shipping from Hawaii or Alaska that do not receive free return shipping, please ship all returns to the address below by using the carrier of your choice.

loVve.us Return Department 1587 Larkin Williams Rd Fenton, MO 63026

Refunds will be processed within 2 business Days of receipt at warehouse

  • Depending on the carrier utilized it typically takes 3-8 business days for a return shipment to reach our warehouse
  • Once our returns team processes your return it will automatically apply a refund to your original method of payment.
  • You will receive an automated email notifying you when our team processes your return.
  • Please note that depending on your credit card company, it may take up to 10 business days after your credit is applied for it to post to your account.